Refund policy

1. Change of Mind

We do not accept returns or offer refunds simply because you changed your mind, ordered the incorrect item, or no longer require the product, unless otherwise stated as part of a promotional or store policy.

If we choose to accept a return for change of mind, the following conditions apply:

  • The request must be made within 7 days of purchase.
  • The item must be unused.
  • It must be in its original packaging with all accessories.
  • Proof of purchase is required.
  • We reserve the right to charge a reasonable handling or restocking fee where permitted by law.

2. Defective or Faulty Products

In accordance with Sections 55 and 56 of the Consumer Protection Act:

If a product is defective, unsafe, or not of acceptable quality within 6 months of purchase, you may choose one of the following remedies:

  • A repair
  • A replacement
  • A full refund

The choice belongs to the customer where the CPA applies. If the product is repaired and the same fault reoccurs within 3 months, you may choose either a replacement or a refund.

3. Incorrect Product Supplied

If we supplied the wrong item, we will:

  • Collect the incorrect product at our expense.
  • Deliver the correct product as soon as possible.
  • Refund you in full if preferred.

4. Products Not Eligible for Return

Unless defective, the following items cannot be returned once used:

  • Mouthguards
  • Protective undergarments
  • Personal hygiene items
  • Custom-made or personalised products
  • Gift cards
  • Clearance or "as-is" items where defects were disclosed before purchase

5. Condition of Returned Goods

Returned products should include:

  • Original packaging where reasonably possible
  • All manuals and accessories
  • Proof of purchase

Missing packaging alone does not remove your CPA rights if the product is defective.

6. Return Process

Please contact us before returning any item by providing:

  • Your proof of purchase
  • Order number
  • Description of the problem
  • Photos where applicable

We aim to process valid returns within 5–10 business days after inspection.

7. Exclusions

The warranty does not cover damage resulting from:

  • Misuse
  • Abuse
  • Negligence
  • Normal wear and tear
  • Accidents
  • Improper installation
  • Failure to follow manufacturer instructions
  • Unauthorised repairs or modifications